Typically, you will be able to track your order 3 business days from the time of purchase. However, if you purchased a Personalized Photo Charm, it can take 5-7 business days tracking information to become available.
Due to the large number of emails we have received, it may take up to 72 hours for us to get back to you. We appreciate your patience & understanding.
In order to provide faster shipping, we will be upgrading our system from February 3 to February 14. During this period, ONLY select U.S. orders will be shipped. Orders from ALL OTHER COUNTRIES will be on-hold. All purchases will receive A Free Stopper during this period. Live Chat and Ticket support will also be limited outside of U.S. hours of operation, so we ask for your patience while waiting for help.
Full Shipping and Live Chat support will resume on February 15. We appreciate your patience & understanding.